Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Where does KAYALI ship to?
We currently offer worldwide shipping to most countries. Delivery times vary by region, typically ranging from 3-7 business days for express shipping.
Are your fragrances vegan and cruelty-free?
Yes, all KAYALI fragrances are 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene and safety standards, we cannot accept returns on fragrances that have been sprayed or removed from their original cellophane wrapping.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and humidity, such as a bedroom dresser rather than a bathroom.
Can I layer different KAYALI scents?
Absolutely! KAYALI was designed with the concept of 'layering' in mind. We encourage you to mix and match different scents to create a unique signature fragrance that is personal to you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.